Contact Us

We’re here to help with general questions, product recommendations, and anything related to your experience on our site.

For order updates, tracking, and delivery details, our system provides real-time information through the automated tracking link you receive at checkout.

If you still need support or something doesn’t look right, feel free to reach out — we’ll point you in the right direction and make sure you’re taken care of.

Questions or comments? Get in touch and we'll be happy to help.

FAQ

Where is my order?

Once your order has been processed and shipped, a tracking link will be sent to the email used at checkout. This link provides the most accurate, real-time updates directly from the courier. Please refer to this tracking page for all delivery status information.

How long does shipping take?

Processing and delivery times vary by product and destination. Most items are processed within a few business days. Transit times depend on the carrier and shipping route. Please note that delivery estimates are approximate and not guaranteed.

My tracking hasn’t updated — is something wrong?

Tracking updates may be delayed while a package is in transit or moving between facilities. This is normal and does not indicate an issue. If the tracking page shows no movement for an extended period (5+ days), you may contact us for further review.

Can I change or cancel my order?

Orders begin processing shortly after they are placed. Therefore, changes or cancellations cannot be guaranteed. If you need to request a modification, please contact us as soon as possible. If your order has already entered processing or shipment, we are unable to alter or cancel it.

What if something arrives damaged or incorrect?

If an item arrives damaged, defective, or not as described, please contact us within 48 hours of delivery with photos of the issue. Claims submitted outside this window may not be eligible for review. Approved cases will be handled in accordance with our replacement or resolution policy.

Do you offer returns?

Return eligibility depends on the specific item and the issue reported. Because many products are shipped directly from our fulfillment partners, standard “change-of-mind” returns are not accepted.

We handle issues such as damaged, defective, or incorrect items in accordance with our fulfillment provider’s policies. All claims require photo or video proof and must be submitted within 5 days of delivery.

If you believe there is a problem with your order, please contact us before sending anything back so we can confirm eligibility and provide the correct instructions. Unauthorized returns cannot be processed.

I have a question that isn’t listed here.

For all other inquiries, please use the contact form below. We will review your message and respond as soon as possible.